Contact

We'd love to hear from you! Whether you have a question about an order, need help choosing the right product for your pet, or just want to share a photo of your fur baby — our team is here for you.

Customer support

Email us anytime at hello@pawlyme.com and we'll get back to you within 24 hours on business days.

For returns and refunds, reach us at returns@pawlyme.com.

Support hours

Monday – Friday, 9:00 AM – 5:00 PM ET
Closed weekends and major US holidays

Prefer to fill out a form? Use the contact form below and we'll be in touch soon.