Shipping Policy
Shipping Policy
Everything you need to know about how and when your PAWLY order arrives. Didn't find your answer? Email hello@pawlyme.com — we're happy to help.
Where we ship
We currently ship to all 50 US states, with standard delivery throughout the continental United States. (Shipping to Alaska, Hawaii, and US territories may take a little longer.) We don't ship internationally just yet — join our newsletter to be the first to know when we do.
Processing time
Orders are processed and ship within 1-5 business days from our US-based warehouses. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Once shipped, standard delivery typically takes 3-7 business days within the continental US. You'll receive a tracking number by email as soon as your order is on its way.
Shipping costs
- FREE standard shipping on all orders over $45 (continental US).
- Orders under $45 ship at a flat rate of $4.99.
Order tracking
As soon as your order ships, we'll email you a tracking link. You can also view your order status anytime from your account page.
Need help?
If your order hasn't arrived within the expected window, or anything looks off, reach out to hello@pawlyme.com and we'll make it right.