Terms and Conditions

Terms and Conditions

Last updated: June 2026

Welcome to PAWLY. These Terms and Conditions ("Terms") govern your use of pawlyme.com (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to these Terms. Please read them carefully.

1. Eligibility

You must be at least 18 years old, or have the involvement of a parent or guardian, to place an order. By ordering, you confirm that the information you provide is accurate and complete.

2. Products and pricing

We do our best to display product details, colors, and pricing accurately, but we do not guarantee that all information is error-free. We reserve the right to correct errors and to change prices, descriptions, or availability at any time without notice. All prices are in US dollars (USD).

3. Orders and payment

Submitting an order constitutes an offer to purchase. We reserve the right to accept or decline any order, including orders that appear fraudulent or violate these Terms. Payment is charged at the time of purchase through our secure checkout.

4. Shipping and delivery

Shipping timelines and costs are described in our Shipping Policy. Title and risk of loss pass to you upon delivery to the carrier.

5. Returns and refunds

Our return and refund terms are described in our Returns & Refunds policy, including our 30-Day Happy Pet Guarantee.

6. Acceptable use

You agree not to misuse the Site, attempt to gain unauthorized access, interfere with its operation, or use it for any unlawful purpose. All content on the Site — including text, images, and logos — is owned by PAWLY or its licensors and may not be used without our permission.

7. Disclaimers

Our products are intended for general pet use and are not a substitute for professional veterinary advice. Always consult your veterinarian about your pet's specific health needs. The Site and products are provided "as is" without warranties of any kind, except where prohibited by law.

8. Limitation of liability

To the fullest extent permitted by law, PAWLY shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

9. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted to this page, so please check back periodically.

10. Contact us

Questions about these Terms? Email us at hello@pawlyme.com.