Returns Policy
The Pawly 30-Day Happy Pet Guarantee
At PAWLYME, we believe in every product we sell. But we know every pet is different — what works for one fur baby might not work for another. That is why we offer our 30-Day Happy Pet Guarantee: if your pet is not happy with a purchase, neither are we.
What is covered
Return any PAWLYME order within 30 days of delivery for a full refund, for any reason — no explanations needed.
Items must be:
- Returned within 30 days of the delivery date
- In original or gently used condition
- Accompanied by your order number
How to start a return
- Email returns@pawlyme.com with your order number and the item(s) you want to return
- We will send you a prepaid return label within 1 business day
- Pack your item(s) securely and drop off at any USPS location
- Once received, your refund will be processed within 3-5 business days
Refunds
Refunds are issued to your original payment method within 3-5 business days of receiving your return. You will receive email confirmation once processed. Prefer store credit? Just let us know.
Damaged or defective items
Received something damaged? Email returns@pawlyme.com with a photo and your order number. We will send a replacement or issue a full refund — your choice.
Questions?
Reach our team at hello@pawlyme.com — we respond within 24 hours on business days.